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Online Casino Customer Support

by radek on August 20, 2012

Since gambling sites have come such a long way, it goes without saying that the customer support provided by each site has also improved dramatically since the first games were played online. While some are unhappy with the general state of customer support at gambling websites online, others are ecstatic by just how expansive some site’s customer service department is. If you ever run into problems while playing any sort of gambling game online help is just a click or a call away which is much more convenient than it was 10 years ago.

It has not only been the casinos that dominate the field of wagering online. Newly founded investment firms are steadily taking hold in the market place, and a surging investment vehicle called binäre optionen is gaining a lot of interest from market investors of all shapes and sizes. Through the presence of internationally recognized brokers like banc de swiss and anyoption recreational and professional traders have become intrigued. We can thoroughly recommend finding a binary options broker that is right for you as the potential returns on your money can be unsurmountable.

Of course with sites that are new to the industry you can expect a bit of a lag behind in their customer service but with today’s technological advances the learning curve for new gambling brands is smaller than it has ever been meaning that if there are customer service deficiencies they will be fixed in a matter of no time. Below we will briefly describe to you how customer service at gambling websites became what it is today as well as all the nuances featured in the customer service of today’s best sites.

Call Support

When customer service for gambling sites was in its infancy, the only way to resolve problems with games and/or your account was to email or call the customer service department. The problem with email was that some people ended up waiting days before ever receiving any word on the status of their problem. A similar problem arose with calling them because customer service only operated at certain hours of the day and if your problem arose outside of operating hours you were out of luck and would have to wait hours and, once more, sometimes days before resolving your conflict.

Realizing that this was an inefficient way to go about handling customer support, many sites evolved their customer support staff so that they could operate 24 hours a day, 7 days a week, 365 days per year. This meant that even if on Christmas, you were playing at a gambling brand and had a problem, you were still able to reach the bottom of that situation without having to wait. Now this is a small advance in customer service that really paved the way for the future and made the lives of players around the world significantly easier.

Live Chat

Live chat customer service is a newer tactic that is just now beginning to be implemented by just about every gambling institution new or old. This, for some people, is favored over calling because not only do they not have to dial a phone number and sit through a bunch of automated directions, they do not even have to leave their computer in order to get their conflict resolved.

Live chat is very simple and allows you to talk to a customer service representative via a chat much like AOL Instant Messenger or Facebook chat. Through this tool you are able to freely communicate and chat with your customer service representative until your problem or issue is resolved. The problem that lovers of this form of customer service support find is that live chat, unlike calling, is not available all the time. Only at certain hours of the day do most sites offer live chat which means that if you are having trouble with your account at 2 in the morning you may be out of luck or will simply have to make a phone call because most sites’ live chat customer supports do not operate all the time.

Personal Experience

The difference between customer support of the past and the online customer support you will find today is the personal nature of the experience. Gambling brands are really beginning to understand that the happier they keep their players, the more profitable the site will be. Because of this you will see almost every site offer players the best bonuses and promotions which can help them earn themselves hefty sums of extra cash. Customer Support is more of a behind the scenes kind of deal but in recent years they are revamping their whole support system to cater to the specific needs of their players.

On top of that, gambling brands are becoming incredibly efficient at identifying glitches in their software and repairing them before they every even become a customer service issue. The fact of the matter is that the brands of today are on top of their game in just about every sense of the word and if problems do arise you can expect them to be fixed quicker than ever before. We have even heard people comment that the customer support offered by their favorite gambling site is better than the customer support offered by cable companies and internet providers. That alone is a testament to how far the industry has come since it was first begun back in the early 1990s.

Confidentiality

This last point goes without saying for most people, but it is worth repeating that all information shared with a customer service representative at your brand of choice is all kept private and confidential. No more do players have to worry about account information and other personal information being leaked because the cyber security used by these sites is the most advanced and up to date.

In the past people were wary about sending emails or chatting about things like their bank account and other personal information because there were all types of hackers and thieves who looked to hack that information and use it illegally. Nowadays the gambling sites that we know and love use some of the best technology that money can buy ensuring the safety and security of every last player account on their site. In the past you heard about player accounts being hacked and abused all the time, but since the early 2000s the reports of accounts being hacked have dropped off significantly.

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Turn Winnings into More Winnings

by radek on August 20, 2012

Anyone on earth, even a monkey could win once or twice at a gambling site, but not as many people can win on a consistent basis. Being able to win and then expand upon your winnings is what separates the talented players from the ones who just play for fun and don’t put much thought into the whole process. There are a number of different things you can do to help make your gameplay more consistent but at the end of the day it really comes down to how much you play and practice.

If you go into the play thinking that every game and every bet is based off of luck you could not be more mistaken and should expect to lose a decent amount of money. While many games are based around luck, nearly every type of game type has an element of skill or strategy in it and until you learn those strategies you can expect to remain being an inconsistent player.

Hunt Weak Zebras

If you have ever seen a lion hunting in the wild you know that instead of picking out the strongest zebra in the pack he picks the weakest zebra because he knows that he will eat much more easily that way. When you are playing you should play with the mindset of a hunting lion and take advantage and feed off of the weak players surrounding you. With that being said it is important for new players to not be the weak zebra who ends up getting eaten by the lion. The weak zebra and weakest player is easy to spot out so if you are a new player it would be a good idea to avoid looking weak.

Taking advantage of weaker players at gambling sites is different with each game you play. The place where inexperience hurts you the most is at the online poker tables. This is because poker makes it easy for experienced players to tell who is weak simply by observing the way they place wagers and handle their cards. The players who constantly raise and re-raise may think that they are about to bluff a player out of a hand but in reality the more experienced player will call your bluff and when it comes time to turn the cards you realize your mistake once it is already too late. Being able to differentiate between smart, strong players and the weak players who will be easy to make a dollar off of only comes with practice. You can read as much strategy as you want but until you actually get out there and put it to use all that strategy is just words written on the internet.

Play Odds

Making smart bets on games that are favorable for the person making the wager is an easy way to earn some money while playing online. For example, a game like online poker is not a game with good odds for you if you haven’t played a lot because the game of poker requires a lot of skill and practice to be talented. Just like you cant pick up a basketball and make every shot you take you cannot pick up a game of Texas Hold’em and expect to win every hand you play.

A simple game like roulette that you could for example play is great for beginning players because the types of bets you make range from having incredibly good odds to odds that seem more impossible than anything. For example, in roulette you can wager on whether the ball will land in a black or red space meaning that you have a 1 in 2 chance of winning your bet. But at the same time you can also place a bet on a specific number that you think the ball will land on. Since there are 36 numbers on a roulette wheel your odds go from 1 out of 2 on the first bet to 1 in 36 on the second. Obviously trying to guess the exact number is a lot more difficult than simply guessing whether the ball will land on red or black. Before playing any game you should read about how the game actually works and just how easy it is for you to make away with some cash. If you neglect to find out about the odds of certain games you will end up playing games with terrible odds and more or less be throwing your money away on a consistent basis.

Bonuses, Promotions

When some people hear about bonuses and promotions that are offered at online brands their first thought is that they are a scam and because of that players will stay away from them. The reality is that gambling sites run promotions and bonuses in order to keep their players satisfied as well as attract new players. If you stay away from minimally involved bonuses and promotions you are hurting yourself and on top of that preventing yourself from earning some very valuable free money.

The better a site or website is the more inclusive and beneficial their bonuses will be. If you pick a shady or inexperienced online brand to play at you will quickly notice that their bonuses are more of a waste of time than anything. The great thing about bonuses and promotions is that you can find out all about them before ever signing up and playing. You can also read the terms and conditions of most bonuses and promotions so you are aware of just how you go about turning your bonus money into cash.

These are just a few of the ways that you can turn your time spent into a payday. Winning big at gambling brands may not be the easiest thing in the world, but winning consistently on a slightly smaller scale is not very difficult at all.

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Gambling Sites with Online Poker

August 20, 2012

Gambling web sites are a great way to enjoy all the nuances of a brick and mortar gambling establishment without ever having to leave the comfort of your home. No longer do you have to travel to far away places just to be able to play your favorite gambling games. If your favorite game is […]

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