Despite the fact that online gaming continues to change fortunes of players, most of them are still unaware of the facts and fallacies regarding this activity. Every so often statements are made regarding the sport which lacks any basis. So what are these facts that you need to know about online casinos and gambling?

1. The legality or illegality of online casinos is unclear in many jurisdictions.
In many countries including the US, there is no regulation that outlaws betting or online gaming, but the federal act prohibits sports betting of whatever nature on any telephone-like device. It is however important to note that state laws are not similar everywhere and on many occasions differ with federal law.

In some countries within the Middle-East, gambling in its entirety including online, traditional brick and mortar and bitcoin, forbidden. In England and the greater west, the sector is seen as a huge contributor to the gross domestic product (GDP). As such, these countries constitute a regulatory framework to ensure there is conformity within the sector.

2. The incorporation of the technological algorithm has benefited the sport.
The random number generator (RNG) is without a doubt the best thing that ever happened to online gaming. Over the years, gamers were quick to allege foul play whenever the outcome of a game was not in their favor. However, the RNG through its cryptographic algorithm ensures that the process is absolutely random and the outcome is not predetermined. This has certainly worked well to boost confidence in the sport.

3. Slots are more popular than table games
In many jurisdictions particularly in the United States, slots have proved to be the favored online casino game. The income generated by the sport too has risen over the years, with online slots now accounting for almost 85% of the profits made by online casinos. Initially, before the advent of online gaming, slots too commanded a lead both in popularity and income generation. Traditional brick and mortar establishments recorded almost 70% profit from slot games. In Europe however, table games are still more respected and adored by gamers.

4. Online casino sign up bonuses are not as worthwhile
Usually, a bitcoin casino would entice potential players by offering bonuses upon subscriptions. These bonuses go a long way in encouraging new sign-ups and increase traffic within a site. A good example would be a 100% bonus to amounts up to $200. This is, in essence, means that the gamer gets a matching bonus for any amounts waged up to a limit of $200. The player would now stand to benefit from the $400 bankroll courtesy of the bonus. But the catch here remains to be the fact that the player has to wager said bonus a certain number of times to stand a chance of getting the prize money from the casino. So the bonus in this case is not as free as one would be led to think.

5. Most online casino outcomes are fair
Before the advent of provably fair into online casino gaming, incidences of rigging and foul play often characterized the sport. In recent years, however, technological developments have seen the introduction of provably fair which has greatly improved transparency of the sport. Individuals can now analyze outcomes without the need of a third party in order to determine fairness on the part of the casino.

6. Online casinos have loyalty clubs too
Just like the traditional land based casino establishments, online casinos too have loyalty clubs. These clubs, otherwise known as slots clubs or players club, track the player’s gaming activity and how much they are willing to risk. This then informs the amount they will reward you in form of rebates and compensation. A player who gets to wage more and spend more hours gaming, is likely to get higher perks. The perks might be in the form of free lunch, dinners and even accommodation.

7. Most information regarding online casinos is not true
In a bid to attract player numbers, online casinos will often approach webmasters for the purpose of creating online sites. The information provided on these sites, however, may not always be true. Claims of huge bonuses to be awarded to players coupled with other exciting offers may often be an exaggeration. Additionally, reviews posted in regards to these online casinos may be altered to paint them in good light. Upon subscription, however, most players get to discover that these casinos don’t stay true to their word.

8. Not all online casinos have good customer service
Many online casinos still struggle with cash outs. Payouts to customers often take long and are often dogged with lots of bureaucracy. Of course, some casinos have endeavored to bolster their reputation by maintaining efficient payment processes. In order to ensure the customers enjoy an excellent service experience, online casinos should respond timely to queries and be swift in resolving issues.

In conclusion
It is vital that you get to familiarize with online gaming in the event that you wish to try out the sport. Having a good knowledge in this field will help you handle things better by giving you an edge.

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Online Casino Customer Support

by radek on August 20, 2012

Since gambling sites have come such a long way, it goes without saying that the customer support provided by each site has also improved dramatically since the first games were played online. While some are unhappy with the general state of customer support at gambling websites online, others are ecstatic by just how expansive some site’s customer service department is. If you ever run into problems while playing any sort of gambling game online help is just a click or a call away which is much more convenient than it was 10 years ago.

It has not only been the casinos that dominate the field of wagering online. Newly founded investment firms are steadily taking hold in the market place, and a surging investment vehicle called binäre optionen is gaining a lot of interest from market investors of all shapes and sizes. Through the presence of internationally recognized brokers like banc de swiss and anyoption recreational and professional traders have become intrigued. We can thoroughly recommend finding a binary options broker that is right for you as the potential returns on your money can be unsurmountable.

Of course with sites that are new to the industry you can expect a bit of a lag behind in their customer service but with today’s technological advances the learning curve for new gambling brands is smaller than it has ever been meaning that if there are customer service deficiencies they will be fixed in a matter of no time. Below we will briefly describe to you how customer service at gambling websites became what it is today as well as all the nuances featured in the customer service of today’s best sites.

Call Support

When customer service for gambling sites was in its infancy, the only way to resolve problems with games and/or your account was to email or call the customer service department. The problem with email was that some people ended up waiting days before ever receiving any word on the status of their problem. A similar problem arose with calling them because customer service only operated at certain hours of the day and if your problem arose outside of operating hours you were out of luck and would have to wait hours and, once more, sometimes days before resolving your conflict.

Realizing that this was an inefficient way to go about handling customer support, many sites evolved their customer support staff so that they could operate 24 hours a day, 7 days a week, 365 days per year. This meant that even if on Christmas, you were playing at a gambling brand and had a problem, you were still able to reach the bottom of that situation without having to wait. Now this is a small advance in customer service that really paved the way for the future and made the lives of players around the world significantly easier.

Live Chat

Live chat customer service is a newer tactic that is just now beginning to be implemented by just about every gambling institution new or old. This, for some people, is favored over calling because not only do they not have to dial a phone number and sit through a bunch of automated directions, they do not even have to leave their computer in order to get their conflict resolved.

Live chat is very simple and allows you to talk to a customer service representative via a chat much like AOL Instant Messenger or Facebook chat. Through this tool you are able to freely communicate and chat with your customer service representative until your problem or issue is resolved. The problem that lovers of this form of customer service support find is that live chat, unlike calling, is not available all the time. Only at certain hours of the day do most sites offer live chat which means that if you are having trouble with your account at 2 in the morning you may be out of luck or will simply have to make a phone call because most sites’ live chat customer supports do not operate all the time.

Personal Experience

The difference between customer support of the past and the online customer support you will find today is the personal nature of the experience. Gambling brands are really beginning to understand that the happier they keep their players, the more profitable the site will be. Because of this you will see almost every site offer players the best bonuses and promotions which can help them earn themselves hefty sums of extra cash. Customer Support is more of a behind the scenes kind of deal but in recent years they are revamping their whole support system to cater to the specific needs of their players.

On top of that, gambling brands are becoming incredibly efficient at identifying glitches in their software and repairing them before they every even become a customer service issue. The fact of the matter is that the brands of today are on top of their game in just about every sense of the word and if problems do arise you can expect them to be fixed quicker than ever before. We have even heard people comment that the customer support offered by their favorite gambling site is better than the customer support offered by cable companies and internet providers. That alone is a testament to how far the industry has come since it was first begun back in the early 1990s.

Confidentiality

This last point goes without saying for most people, but it is worth repeating that all information shared with a customer service representative at your brand of choice is all kept private and confidential. No more do players have to worry about account information and other personal information being leaked because the cyber security used by these sites is the most advanced and up to date.

In the past people were wary about sending emails or chatting about things like their bank account and other personal information because there were all types of hackers and thieves who looked to hack that information and use it illegally. Nowadays the gambling sites that we know and love use some of the best technology that money can buy ensuring the safety and security of every last player account on their site. In the past you heard about player accounts being hacked and abused all the time, but since the early 2000s the reports of accounts being hacked have dropped off significantly.

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Turn Winnings into More Winnings

August 20, 2012

Anyone on earth, even a monkey could win once or twice at a gambling site, but not as many people can win on a consistent basis. Being able to win and then expand upon your winnings is what separates the talented players from the ones who just play for fun and don’t put much thought […]

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Gambling Sites with Online Poker

August 20, 2012

Gambling web sites are a great way to enjoy all the nuances of a brick and mortar gambling establishment without ever having to leave the comfort of your home. No longer do you have to travel to far away places just to be able to play your favorite gambling games. If your favorite game is […]

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